Helping California's local education agencies efficiently and effectively
use electronic data

Client Support Technician

Salary & Benefits

$#,### – $#,### per month. Maximum entry level is $#,### per month. Holiday, sick leave and vacation benefits are provided. Prepaid medical, dental, vision, and counseling plans provided for employee and family. Prepaid life insurance policy provided for the employee. Employees of this office are not covered by Social Security, but do have mandatory retirement coverage with Public Employees Retirement System (PERS). This position is located in Sacramento, CA.

Responsibilities

Under supervision of the Client Services Administrator, the Client Support Technician will provide first-level phone support to local education agencies for the CSIS program; and participates in testing new versions of the CSIS Client software.
EXAMPLES OF DUTIES
Handle incoming support requests, either from e-mail or phone;
as appropriate, either provide response to simple questions or route to appropriate second-level support person;
use call-tracking software to log all calls;
test new versions of the CSIS Client software as necessary;
prepare help-desk status reports on a regular basis;
serve as a cooperative and contributing member of the CSIS Program Office team;
complete other duties as assigned.

Qualifications

Knowledge of:
Excellent customer service and troubleshooting skills;
proven written and verbal communication skills;
detail oriented, organized;
and understanding of the K-12 schools helpful.
Experience:
Minimum of three years experience in customer service, help-desk, or technical support;
experience with using the Web (Internet Explorer, Netscape Navigator);
and experience with PC platform.
Education:
Requires graduation from an accredited four-year college or university.
Work experience resulting in an equivalent knowledge base may be substituted for the major requirement.

Application Deadlines

Filing Deadline: Month xx, 201x
Oral Interview: Week of Month xx – Month xx, 201x
All candidates must file an application, supplemental application, resume, and proof of education with the California School Information Services Program, 770 L St. Suite 1120, Sacramento, CA 95814, (916) 325-9200 on or before Month xx, 201x, by 5:00 p.m. College transcripts or other proof of education is required with application.
This position is located in Sacramento.
Each candidate’s application papers will be thoroughly evaluated and ranked by a screening committee appointed by the Kern County Superintendent of Schools Office. Candidates achieving a rating of 70% or better will qualify to continue in the eligibility screening process with an interview scheduled the week of Month xx, 201x. Interviews will be held at the California School Information Services Office, 770 L St. Suite 1120, Sacramento, CA 95814.

Conditions of Employment

Some positions may require proof of privately owned automobile insurance and possess a valid California Motor Vehicle operator’s license. Fingerprint clearance by the Federal Bureau of Investigation and the California Department of Justice is a condition of appointment after all other required job conditions have been met. This position has a probationary period six months or 130 days, whichever is longer.