Helping California's local education agencies efficiently and effectively
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Client Services Architect

Salary & Benefits

$#,### – $#,### per month. Maximum entry level is $#,### per month. Holiday, sick leave and vacation benefits are provided. Prepaid medical, dental, vision, and counseling plans provided for employee and family. Prepaid life insurance policy provided for the employee. Employees of this office are not covered by Social Security, but do have mandatory retirement coverage with Public Employees Retirement System (PERS). This position is located in Sacramento, CA.

Responsibilities

Working under the general guidelines of the CSIS program, the CSIS Client Services Architect oversees various support and client service structures including Defect Management, Training and Help Desk support.
As the lead role in client service operations, the Client Services Architect will monitor and direct staff and activities for collection of data during submission cycles.
The Client Services Architect will maintain procedures for the efficient and effective operation of the CSIS Client Services unit and provide timely and accurate reporting of CSIS Program client support issues.
In this role, the Client Support Architect assigns tasks and supervises other Client Services staff involved in testing, training and support of local education agencies (LEAs).

Qualifications

Knowledge of:
Possess in-depth knowledge of local K-12 operations;
Ability to:
Demonstrated ability to analyze, and monitor CSIS submission cycles and LEA progress;
ability to perform analytical skills, to critically evaluate the information gathered from multiple sources and reconcile conflicts;
provide problem solving skills;
troubleshoot defects and establish ranking importance;
drill down from high level requirements to implementation level details;
form a variety of potential solutions, assessing relative merits by an in-depth evaluation of multiple factors, and present the most suitable option;
provide excellent verbal and written communication skills, including the ability to present information effectively to clients, management, and technical staff;
show proficiency with SQL and tools to query data.
Demonstrated ability to mentor, build teams and work in a team environment, facilitating and leading meetings of a highly technical nature.
Experience:
Minimum of three years experience working in K-12 data management and/or client services roles.
Subject matter expertise in CSIS submission activities is highly desired.
Education:
Graduation from an accredited four-year college or university required.

Application Deadlines

Filing Deadline: Month xx, 201x
Oral Interview: Week of Month xx – Month xx, 201x
All candidates must file an application, supplemental application, resume, and proof of education with the California School Information Services Program, 770 L St. Suite 1120, Sacramento, CA 95814, (916) 325-9200 on or before Month xx, 201x, by 5:00 p.m. College transcripts or other proof of education is required with application.
This position is located in Sacramento.
Each candidate’s application papers will be thoroughly evaluated and ranked by a screening committee appointed by the Kern County Superintendent of Schools Office. Candidates achieving a rating of 70% or better will qualify to continue in the eligibility screening process with an interview scheduled the week of Month xx, 201x. Interviews will be held at the California School Information Services Office, 770 L St. Suite 1120, Sacramento, CA 95814.

Conditions of Employment

Some positions may require proof of privately owned automobile insurance and possess a valid California Motor Vehicle operator’s license. Fingerprint clearance by the Federal Bureau of Investigation and the California Department of Justice is a condition of appointment after all other required job conditions have been met. This position is overtime exempt and has a probationary period of one year.